TextCare - Coming January 1, 2027!
What is TextCare?
TextCare provides Salem Health medical plan participants and their household members with convenient access to healthcare services through text messaging and video visits. The service is available 24 hours a day, 7 days a week, with no appointments required. Simply send a text message to initiate care.
TextCare connects you directly with healthcare providers who can assist with:
- Primary care needs
- Urgent care concerns
- Chronic condition management
- Routine medication needs
- Care navigation and specialist referrals
If additional care is needed, your TextCare provider can refer you to high-quality, cost-effective providers and specialists.
Key Features
- Available 24/7
- Access care through text message or video visits
- No appointments required
- Prescription services available when appropriate
- Follow-up support from your care team
- Available at no cost to Salem Health medical plan participants and their households
Eligibility
TextCare is available to all Salem Health medical plan participants and their household members, including spouses and dependents.
When to Use TextCare
TextCare can be your first point of contact for most health and medical questions. However, if you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.
Privacy and Confidentiality
Your health information remains private and confidential. TextCare is managed by One to One Health, which complies with HIPAA and healthcare privacy regulations. Salem Health does not have access to your personal health information through TextCare.
More information coming soon!
Employees enrolled in a Salem Health medical plan through Moda Health will receive additional details about TextCare and how to access the service as we get closer to January 1, 2027. Keep an eye out for upcoming benefits communications.